Tuesday, June 22, 2004


In a world full of tedious automated phone trees, cumbersome online help libraries and costly premiums for personal support, the help I have received from Blogger is a welcome and unexpected joy.

I've had a few minor issues with my other top-secret blog and I have received excellent attention from Blogger and Listenlab (the folks who run the audio blogging service). In each instance my problems were addressed and solved within a day.

Compare that with the help I received from Cingular when I tried to change to a local number. Contradictory information from multiple phone operators and b&m store employees resulted in an extended and frustrating ordeal.

Or compare it with my bank, whose rapid expansion and curious negotiations have made my account, since it was opened in California, autonomous and beyond the reach of my local branch here in Washington. What is their proposed way around this internal schism? Open a separate Washington account despite the fact that there is no consumer benefit and that it would require me to maintain sovereign online and offline records for each. Nonsense!

Granted, my blog is not as complex as cellular communications or interstate banking, but there have been issues. When there are I email the folks in charge. They explain. They fix.

And I love them for it.


At 4:56 PM, Blogger MJR said...

I don't know if you have any personal objections to them, or if they're available near you, but Fleet has provided superlative online customer support. I'm continually amazed (and tell them so!). When I have questions, I get immediate, sensible answers from a real person via the HomeLink message system AND they go so far as to make valuable, useful suggestions on changes I should consider making to my account. They recently refunded a series of service charges that were a result of my own neglect, and then recommended account types that would result in no more fees for me. A shining example of what life online should be.

Cingular, as I discovered last Fall, can truly be a nightmarish encounter.

At 11:41 PM, Blogger Jonathan said...

That sounds extraordinary! Sadly I think I am beyond the reach of Fleet in these parts. I live amongst the Washington Mutuals and the BofAs and the Wells Fargos as a humble traveler among the redwoods.

I can't remember the last time someone said good things about their bank and am more than a little shocked to see a personal endorsement from someone whose personal integrity on such matters I believe to be unassailable.



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